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The Last Mile Through the Lens of Today's Challenges
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"The Last Mile Through the Lens of Today's Challenges"

In 2020, retailers faced previously unheard-of shipment volumes, carrier capacity constraints and inventory shortages. While welcoming the surge of online orders, it led to significant increases in last-mile delivery costs.

With some of the dust settling, a key piece of last-mile success in 2021 is the ability to provide accurate, timely and transparent communication of delivery dates, real-time product availability and strategic inventory placement to cut down on painful stock-outs and shipping costs.

This report from Multichannel Merchant focuses on these last-mile challenges, and how retailers are focusing on technology and strategic adjustments to deliver speed, visibility, and accuracy. To achieve this, many are turning to multi-carrier shipping software that can be integrated with their technology stack.

You will learn:

  • How the pandemic has forced a major rethinking of the last mile
  • About solutions like MFCs, warehouse on demand and pop-up fulfillment
  • About traditional and hybrid approaches to last-mile fulfillment
  • How OMS and shipping software working in tandem can lower costs


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