The pace of change is requiring retailers to strategically unify their brands and offerings. Evolving omnichannel scenarios, such as BOPIS and store returns, mean interacting with customers in new ways for the same transaction.
The lines between purchases may be blurred internally as well. With stores closed or operating at limited capacity, many are now using them to fulfill ecommerce orders. All of this has sales tax consequences, as tax rules and rates vary across transaction types, location, timing and many other factors.
This report addresses the impact of the shifting retail landscape on sales tax considerations for merchants, including the importance of linking a tax compliance solution with your ecommerce platform to create a unified customer experience.
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